Changelog -- New features, Improvements, and Fixes

Hello Assignors and Administrators,

You can now recheck assigning rule violations from the Release Assignments page to see if updates to USSF Licenses, blockouts, or other updates have occurred since an assigning rule violation was found.

Rechecking clears resolved violations as soon as the updated information is available, so tentative assignments can be released.

Three places to recheck:

• Assignment Release page — Expand Currently Not Releasable to see every assignment held up by a violation. Select the officials you want (or use Select All) and click Recheck Selected Violations. Anyone whose violation has cleared moves up into the releasable section.

• Assigning Workspace — Click the Run Rules icon to re-run all assigning rules for the schedule. This clears resolved violations and surfaces any new ones.

• Individual assignment — Open the assignment from assignment focus and click Recheck Violations. If it clears, you can release the assignment right there.

Rechecking also catches violations in the other direction — a license that has lapsed since the assignment was made will surface as a new violation.

Please Note: When an official completes a requirement like SafeSport certification, there's often a delay before it appears in the U.S. Soccer Learning Center.  Ref Insight does not control this delay.  There may be another delay before it's pushed to Ref Insight, but we check the Learning Center every 15 minutes to capture new information.

If a license still hasn't made it to Ref Insight, Request Update on the official's USSF Licenses tab pulls their current record from the Learning Center, usually within five minutes.

📖 Tutorial: Recheck Assigning Rule Violations

Happy Assigning!

— The Ref Insight Team

Overview

Ratings are here! You can now define skill or difficulty levels for your officials and matches, and put those ratings to work directly in the assigning process. Full-access administrators build a custom rating scale, apply ratings to officials.  Competition Admins can set ratings on schedules within competitions; assignors then see those ratings right in the Assigning Tool to help assign the right official to the right game.

Feature Details

⭐ Enable Ratings & Create a Rating Scale (Full-Access Administrators)

What's New:

• Enable ratings for specific match roles

• Build a fully customizable rating scale tailored to your program

• Establish one consistent standard that carries through officials, schedules, and assigning

👤 Select Ratings for Officials (Full-Access Administrators)

What's New:

• Apply ratings to individual officials using your custom scale

• Reflect each official's skill or experience level across your account

📋 Select Ratings for Schedules within Competitions (Full-Access Administrators & Competition Admins)

What's New:

• Set ratings on schedules — available to Full-Access Administrators and Competition Admins, including assignors with that permission level

• Manage ratings at the role level, apply overrides for specific matches, and adjust ratings as needed for self-assign

🎯 Use Ratings in the Assigning Tool (All Assignors)

What's New:

• View referee and match ratings directly within the Assigning Tool

• Quickly identify well-matched officials for each assignment and streamline your workflow

Tutorial Available

Access the complete four-part series in the Knowledge Base:

• Referee Ratings Series Part 1 — Enable Ratings for Match Roles and Create a Ratings Scale

• Referee Ratings Series Part 2 — Select Ratings for Officials

• Referee Ratings Series Part 3 — Select Ratings for Schedules, Roles, Overrides, and Self-Assign

• Referee Ratings Series Part 4 — Use Ratings in the Assigning Tool

A Note of Thanks

This feature was shaped by the users who requested it and shared thoughtful input along the way. Thank you for helping us build it — your feedback made it better.

Support

For questions about Ratings for Referees and Matches:

• Review the tutorials in the Knowledge Base

• Contact support at support@refinsight.com

Happy rating!

The Ref Insight Team

Overview

We have a new feature in the Assigning Workspace to give assignors visibility into changes that have occurred to matches and assignable games. The Workspace Detail Changes section identifies updates so you can stay informed and refresh your workspace details when needed.

Feature Details

Workspace Detail Changes Section - Why we added it

Workspace details are held in cache to increase speed and provide stability while you're assigning. But changes can happen behind the scenes—match dates or times get updated, matches are postponed, canceled, or rescheduled, new matches are added, or your assignor profile changes in ways that affect your assignable matches.

This new section, located between the assignment focus and the workspace, shows you not only if updates have been made, but what those changes are.  New Values are flagged by a red warning icon to bring your attention to them.

Check for Updates button - What it does

The Workspace Detail Changes section will update when you refresh your browser or navigate away and return to the page.  Click the Check for Updates button to see if any changes have occurred since the page was last loaded.

Best Practice: Check for Updates when you first arrive at the Assigning Workspace and again before leaving.

Refresh Workspace Details button/icon - What it does

Once you've noted the changes, click Refresh Workspace Details to update your workspace. This action refreshes details on both the Matches and Officials sides of the page. Refresh icons have also been added to both sides of the workspace for convenience.

Tutorial Available

Access the complete tutorial in the Knowledge Base:

• Workspace Details — Check for Updates and Refresh Details

Support

For questions about this feature:

• Review the tutorial in the Knowledge Base

• Contact support at support@refinsight.com

Happy assigning!

The Ref Insight Team

You can now control which full-access administrators receive email notifications when an override request is submitted for an assigning rule violation — so notifications go only to the administrators responsible for handling them, rather than everyone with full access.

This setting is off by default. The Ref Insight Team has enabled it for full-access administrators who have historically actioned these requests, but we encourage account administrators to review these selections and make adjustments where necessary.

To update the setting, go to Security > Administrators, locate the relevant full-access administrator, and toggle on or off Receive Override Requests (rule violations) in their settings as needed.

The tutorial is below:

📖 Tutorial: Notifications for Override Requests

Happy Admin’ing!

The Ref Insight Team

Hello Ref Insight Administrators,

We've expanded manual credential entry to include SafeSport licenses. If an official has completed a background check or SafeSport certification outside of the standard U.S. Soccer Learning Center process, you can now add both directly to their profile.

What's New

Manual Background Check Addition

Full-access administrators can manually add background checks directly to a person's profile, including:

• Background checks from providers external to the U.S. Soccer Learning Center

• Issue and Expiration dates

• How the background check was verified

Manual SafeSport Addition

Full-access administrators can manually add a SafeSport license directly to a person's profile, including:

• SafeSport licenses from providers external to the U.S. Soccer Learning Center

• Issue and Expiration dates

• How the SafeSport license was verified

Benefits

Complete Records: Maintain background check and SafeSport information even when checks are obtained through alternative channels or legacy systems.

How It Works

Navigate to any person's profile, locate the USSF Licenses section, and use the updated Add Background Check / SafeSport button. Add relevant details and save to the profile.

Learn More

For detailed instructions and step-by-step guidance, visit our tutorial: Manually add a Background Check or SafeSport license

Questions? Please reach out to support@refinsight.com

Happy administrating!

The Ref Insight Team

Hi everyone,

Seatbelts on.  This is a good one.

Our new Pool Builder is one of the most powerful time-saving features we've added to Ref Insight. If you've ever spent hours manually building and maintaining pools — tracking down new officials, removing people who moved away, adding referees who just earned a new license — Pool Builder can do that work for you, automatically.

What it does: Create a Builder, attach it to a pool, and define your criteria. When the Builder runs, it scans the directory and adds every official (or other user, like Mentor, Referee-Coach, etc.) who meets your criteria. Set it to Active and the bot runs on a schedule you choose, keeping your pools current without any manual effort on your part.

This is especially valuable for staying on top of changes that happen over time — officials who are new to your account, referees who have moved to or away from an area, and officials who have earned new licenses or had license changes. Your pools are updated to include new people who meet the criteria, and flag those who no longer meet the criteria, reflecting these changes without you having to manually track any of it.

What you can filter by:

Location: City, State, Zip Code (5-digit, first 4, or first 3), Country, Proximity by drive time or distance to one or more sites

Experience: Years of Experience, Assignment Count (global, account, or account this year), Days on Account, Assigned By (assignor), Declined Count (total or this year)

Qualifications: Tag, License, License Type, Track & Tier, Bank Info on File, Tax Info on File

Demographics: Age, Gender

Administrative: Exclude specific referees from a Builder's results

You can combine multiple criteria within a single Builder — multiple criteria within a Builder use AND logic, so officials must meet every filter to qualify.  Great for when you want your pool to include two or more things, such as Location AND Experience, or maybe Location AND License level.

Multiple values within a single criterion use OR logic.  Great for things like Location including multiple states, cities, or zip codes.

You can run multiple Builders on the same pool, each with its own set of criteria and running on its own schedule, without them interfering with each other.

Each time a Builder runs, it adds newly qualifying officials and flags anyone who no longer meets the criteria — but never removes them automatically. You always have the final say on who stays in a pool.

If your pool already has manually-added members: Use the Manage Member/Builder Association tool to bring those members under a Builder so the bot will consider them on future runs.

Getting started: We highly encourage you to reach out to our support team at support@refinsight.com for help creating your first Builder or applying builders to your existing pools. There's a lot of flexibility in how these can be configured, and we're happy to work through it with you.

Tutorials

• Pool Builder — Create a builder, add criteria, run the builder

• Apply a Pool Builder to manually added pool members

Happy Pool Building!

The Ref Insight Team

Overview

A new terminology type, Match Difficulty, is now available for Observer Reports. This addition allows Observers to indicate the difficulty level of a match when completing their observation form, providing valuable context for official performance evaluation.

Feature Details

Match Difficulty (Observer Terminology)

Account administrators can now add Match Difficulty as a terminology type, giving Observers a way to capture the difficulty level of matches they evaluate.

Key Benefits:

• Provides context for official performance—a solid performance in a high-difficulty match tells a different story than the same performance in a normal match

• Customizable difficulty levels to match your program's needs

• Helps identify officials ready for advancement to more challenging assignments

• Supports more informed assigning decisions based on historical performance across difficulty levels

Configuration

Full-Access Administrators can configure Match Difficulty levels from the Observer Terminology settings. Create levels that reflect your program's match difficulty (e.g., Normal, Difficult, Very Difficult) or customize terminology to fit your organization's standards.

Tutorial Updated

The Creating an Observer Form tutorial has been updated to include Match Difficulty configuration:

• Creating an Observer Form

Support

For questions about Match Difficulty or Observer Reports:

• Review the updated tutorial in the Knowledge Base

• Contact support at support@refinsight.com

Happy observing!

The Ref Insight Team

Overview

Assignor Profiles at the Competition level can now be limited by Region — making it easier to keep assignor access current as your regions grow and change. No more manual site-by-site updates every time a region is modified.

🗺️ Region-Based Assignor Limits

What's New

• Regions can be defined within your account and organized however works best for you — by state, city, district, or any other grouping.

• Sites can be placed into Regions, and assignors can then be limited to one or more specific Regions rather than individual sites.

• When new sites are added to a Region, they are automatically included for any assignor already limited to that Region — no profile updates required.

• Previously, assignors were limited to individual sites (with the Region displayed as a filter aid), but keeping those site lists current as regions changed, or sites were added, was a manual, time-consuming process. This enhancement eliminates that burden entirely.

📖 Tutorial Available

The full walkthrough covers how to create Regions, add sites to Regions, set Region limits on Assignor Profiles, and bulk edit assignor profiles within a Competition.

Add Sites to Regions and Set Region Limits on Assignors

🙋 Support

If you'd like assistance updating your current assignor profiles to take advantage of Region limits, we're happy to help — just reach out to support@refinsight.com.

Happy assigning!

The Ref Insight Team